(FOX40.COM) — People may have seen on social media that many Ring app users are stating that they have been breached, which means someone has gained unauthorized access to their accounts.
• Video above: How to report a public safety threat
On the app, the problem dates to May 28. Some Ring customers started noticing this about a week ago and shared their concerns on social media. They said that unknown devices were being used to log into the app.
The list included MacBook, iPhone, and Samsung devices being used to get access to the Ring app, giving them access to their profile account.
Ring claimed that there has not been a security incident or breach.
“We are aware of a bug that resulted in prior login dates for client devices to be incorrectly displayed as May 28, 2025, and device names to be incorrectly displayed as ‘Device name not found’, “Ring told FOX40.com. “This was the result of a backend update, and our teams are working on a fix. This was not caused by unauthorized access to customer accounts.”
Ring app officials also shared on Facebook on July 18 that they are aware of a bug in the system that displays prior login dates as May 28. They also shared a link where you can see the updates being made to the app regarding this issue.
Ring users can find out if their account was involved by checking their accounts by clicking on the three lines in the upper left corner of the app, choosing the ‘Control Center’ and then click on ‘Authorized Client Devices.’
If you do not recognize the device, you can click on the trash icon next to the device name to delete it.
